FAQs | Frequently asked questions about Scan & Go
March 19, 2020

FAQ’s
What is MishiPay?
MishiPay is the new way to shop in-store. With MishiPay you can use you own mobile phone to scan the barcodes on products, view enriched item and promotion information in real time, and then pay with the tap of a button using a variety of convient digital payment methods – all from the comfort of your own device.
Where can I try MishiPay?
Download the MishiPay app from your App Store to view the stores in which you can use MishiPay, or click here to read about some of the results we’ve generated for our clients. Alternatively, contact us to schedule your free tailored demo.
Do retailers need any additional hardware to use MishiPay?
Thanks to our carefully curated collection of partners we are able to integrate our mobile self-checkout solution with retailers’ existing POS and back office systems with no requirement for any investment in additional hardware. This means integration is smooth and cost-effective and we can go live in as little as 2 weeks.
Does MishiPay work for all retail sectors?
MishiPay benefits retailers in all sectors. We are working with businesses across grocery, fashion, electronics, DIY, sports, convenience, speciality retailers and more. The many benefits that our solution offers means that we can positively impact all retailers, no matter what they sell.
Does using MishiPay lead to increased theft?
We have designed a number of unique features to ensure that we guard against the risk of theft and as a result we have seen no increase in shrink following the implementation of MishiPay in retail stores.
Is MishiPay available worldwide?
Yes. Our solution is available to retailers across the world and we are currently working with businesses located in the UK, Denmark, Sweden, Norway, Spain, France, Germany, the Netherlands, Switzerland, Austria, Ireland and the United States.
I’d like to hear more. What are the next steps?
We would be delighted to explain more about MishiPay and give you a full demonstration of the capabilities of our technology. Please contact us to arrange a suitable date and time, or call 020 3950 7124
What happens if a user experiences a technical problem when using MishiPay?
We have built our business on delivering the highest levels of service to our customers. Our rigorous testing programme ensures that we will only go live in-store when our full quality assurance standards have been met, and throughout the project our talented team will be available to support you and resolve any issues. In the rare case of a shopper experiencing a technical issue, we also offer a dedicated technical support portal that can be used by the retailer to log the issue.
What is your pricing model?
We have a flexible pricing structure based upon the amount of stores in which we are launching, the back-end systems with which we are integrating and so on. Please contact us for more information.